Effective Date: 15 December 2024

SNEAKITEX ™ is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our business.

  1. Information We Collect

We collect the following types of personal information:

1.1 Information You Provide:

  • Name
  • Contact details (email address, phone number, delivery address)
  • Payment information (credit/debit card details or bank details)
  • Order history

1.2 Automatically Collected Information:

  • IP address
  • Browser type and version
  • Device information
  • Website usage data (via cookies and similar technologies)

1.3 Third-Party Data:

  • Information provided by payment processors, delivery services, or marketing partners.
  1. How We Use Your Information

We use your personal information for the following purposes:

2.1 To process and fulfill your orders, including payment and delivery.
2.2 To communicate with you about your orders, inquiries, or complaints.
2.3 To improve our website, products, and services.
2.4 To send promotional emails or SMS messages (only if you have opted in).
2.5 To comply with legal obligations, such as tax and accounting requirements.

  1. Sharing Your Information

We may share your information with the following:

3.1 Service Providers:

  • Payment gateways for processing transactions.
  • Delivery companies for order fulfillment.

3.2 Legal and Regulatory Authorities:

  • When required by law or to protect our rights and property.

3.3 Marketing Partners:

  • If you have opted in, we may share your information for joint promotional activities.

We do not sell or rent your personal information to third parties.

  1. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies allow us to:

  • Recognize your preferences.
  • Track website usage for analytics.
  • Provide tailored advertisements.

You can manage or disable cookies through your browser settings, though doing so may affect website functionality.

  1. Data Security

We use industry-standard security measures to protect your personal information, including encryption, secure servers, and firewalls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

  1. Your Rights

Under South Africa’s Protection of Personal Information Act (POPIA), you have the right to:

  • Access the personal data we hold about you.
  • Request corrections to your data if inaccurate.
  • Request deletion of your data where applicable.
  • Opt out of direct marketing communications.
  • Lodge a complaint with the Information Regulator if you believe your privacy rights have been violated.
  1. Retention of Information

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

  1. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and significant updates will be communicated to you via email or website notifications.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

Thank you for trusting Sneakitex ™ Your privacy is important to us.